If you registered your own e-bike and GPS tracker, this page walks you through connecting it and troubleshooting the connection.
Your GPS tracker needs to know where on the internet to send its location data. When you registered your bike, we gave you a server host and port — that's this address. Once your tracker is configured to report there, its data flows into your Bug-X account automatically and your bike will start appearing on your dashboard and map.
You can find your bike's server address anytime under My Bikes (or in the app's bike details), so there's no need to write it down now.
These are the addresses currently in use — always double-check against the value shown for your specific bike, since it depends on which protocol your tracker speaks.
Loading current server addresses…
Bug-X Labs doesn't manufacture or resell these trackers — we support many brands, so we can't host one official manual. What we can do is jump you straight to a search for yours.
Or jump straight to a search for your protocol:
These links run a search on your behalf — we don't control or vouch for individual results, so use your judgment about which source looks legitimate before following any device-specific instructions.
Configure your tracker to stop sending location updates after about 5 minutes with no movement — often called "sleep mode," "static reporting off," or similar, depending on the brand. This is a required step, not optional: without it, a parked bike reporting nothing for 5+ minutes looks identical to one that's genuinely gone offline, and every normal park would trigger a false "Bike Offline" alert. With sleep mode set, the app already knows to expect the silence and only alerts you when the tracker was actually moving right before it went quiet.
This doesn't turn the tracker off — motion, tamper, and low-battery alerts all keep working even while it's asleep. Only the routine "here's my location" pings pause; the moment it detects movement again, it wakes up and resumes reporting.
Consumer GPS trackers are configured differently depending on the manufacturer and firmware — some use SMS commands sent to the SIM card inside the tracker, others use a companion app or a web portal from the reseller. There's no single universal method, so we can't give you one exact command here. What every method needs is the same two values above (host and port) plus your tracker's own IMEI.
Find the manual or setup app that came with your tracker (often a small booklet, a QR code on the device, or a listing page if you bought it online).
Look for a setting called "server", "platform", "IP address", or "APN/data server" — this is where the host and port above go.
Many GT06-family trackers accept an SMS command in a shape similar to SERVER,0,host,port,0# sent to the SIM's phone number — but confirm the exact syntax against your tracker's own manual before sending anything, since it varies by manufacturer.
While you're in there, also set sleep mode (see "Set Your Tracker to Sleep After 5 Minutes" above) — it's a separate setting from the server address, usually its own SMS command or a "sleep after X minutes" menu item. As with the server address, the exact command varies by manufacturer, so check your tracker's own manual rather than guessing at the syntax.
Once configured, your tracker will connect and start reporting — check your My Bikes page for a location update to confirm it worked.
The tracker needs its own working SIM with mobile data enabled — check with the SIM's carrier that the plan is active and that the correct APN is set, if your tracker requires one.
Confirm it's wired to a live power source (or charged, if battery-powered) and isn't intermittently losing power — check your manual for what its status LED means.
Trackers get their first GPS fix faster outdoors, away from metal enclosures. Give it a few minutes outside if it's not reporting right after setup.
A typo in any of these is the most common cause — copy them directly from your bike's details rather than retyping by hand.
Tell us your tracker's make/model and what you've tried, and we'll help you get it online.