Learn about our hassle-free return process and exchange options for all Bug-X e-bikes and accessories.
Return your Bug-X e-bike within 14 days of delivery if you're not completely satisfied.
Exchange your e-bike for a different model or color within our return window.
Full refund for returns due to manufacturing defects or product misrepresentation.
We want you to be completely satisfied with your Bug-X purchase. If for any reason you're not, we offer a straightforward return process within our return window.
Bug-X e-bikes may be returned within 14 days of delivery, subject to the following conditions:
Note: Custom or special order e-bikes are not eligible for return unless they arrive with defects or damage.
Our customer support team is ready to assist you with the return process. Contact us through any of these channels to get started.
Open the Bug-X app, go to Support, and select "Request a Return"
Send return request details to info@bugxlabs.com
Call our Returns Department at +234 (0) 706 305 8322
Monday-Friday, 9AM-5PM WAT
Order number or proof of purchase
E-bike serial number
Reason for return
Photos of the e-bike's current condition
Preferred refund method
Note: Return requests submitted within the first 24 hours of delivery qualify for our expedited processing service.
All current Bug-X e-bike models are eligible for our standard return policy. Here are our most popular models:
2025
2025
Note: Custom builds and limited edition models may have special return conditions. Please contact customer support for details.
We work with these trusted shipping partners for returns. You can choose any of these carriers when returning your e-bike, or we can arrange pickup with one of them.
DHL Express
GIGL
FedEx
GIG Logistics
MAX.ng
Bug-X Direct
Shipping rates and pickup availability may vary based on your location. Our customer service team will help you select the most convenient option for your return.
Find answers to common questions about our return and exchange process.
Our dedicated customer support team is here to assist you with any questions about returns, exchanges, or any other aspect of our policies.
7 Olori Crescent,
902101, Gwagwalada FCT,
Abuja, Nigeria
Monday-Friday: 9AM-5PM WAT
Saturday: 10AM-2PM WAT
Sunday: Closed