Learn about our comprehensive warranty coverage for all Bug-X e-bikes and accessories. We stand behind the quality of our products.
All Bug-X e-bikes are backed by our industry-leading warranty that covers defects in materials and workmanship.
Different parts of your e-bike have different warranty periods, reflecting their expected lifespan and use.
If you need warranty service, our streamlined claim process makes it easy to get back on the road quickly.
All Bug-X e-bikes come with our comprehensive warranty coverage to ensure your riding experience remains worry-free. Our warranty demonstrates our confidence in the quality and durability of our products.
Bug-X Labs provides a limited warranty for all e-bikes purchased through our official website, authorized retailers, or distributors. This warranty covers defects in materials and workmanship under normal use during the warranty period.
The warranty period begins on the date of delivery to the original purchaser. Proof of purchase from an authorized Bug-X dealer is required for all warranty claims.
Our standard warranty is included with every Bug-X e-bike purchase at no additional cost and provides comprehensive coverage for various components.
For added peace of mind, customers can purchase our Extended Warranty Plus plan within 30 days of the original purchase. This plan extends coverage periods and provides additional benefits such as expedited service and one-time transferability.
Extended Warranty Plus costs ₦49,900 for Base models and ₦69,900 for Ultimate models.
If you experience an issue with your Bug-X e-bike that you believe is covered under warranty, follow these steps to initiate a warranty claim.
Contact our Customer Support team through the Bug-X mobile app, support portal, or by calling our service line. Describe the issue in detail, including when it started and any troubleshooting steps you've already taken.
Our technical team will guide you through remote diagnostics via the Bug-X app. This may involve checking error codes, running diagnostic tests, or sending photos or videos of the issue.
If the issue is determined to be warranty-eligible, we'll issue a Warranty Claim Authorization (WCA) number. You'll need this number for all further communication about your claim.
Depending on the issue and your location, you'll be directed to either bring your e-bike to an authorized Bug-X service center or schedule a pickup by our service team.
Our technicians will diagnose and repair the issue or replace the affected components as needed. We'll keep you informed of the status throughout the process.